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How do I set my UPI-PIN with the bank directly?

You will be to able to set your UPI PIN through any other UPI enable Bank app.

My UPI transaction has failed but my bank account has been debited.

In case of failures money will be refunded back to your account. Sometimes this takes longer than intended. If you do not receive the refund within 1 hour, please contact customer support at your bank.

How soon will a refund from a merchant be available in my account?

As soon as your merchant has processed the refund from its end, it should be instantly available in your deafult bank account.

How are you getting all my bank a/c information?

This is a feature of the UPI payment platform (built by NPCI- an RBI regulated entity). The UPI platform retrieves the accounts details linked with your mobile number in a masked manner i.e. Bharat Interface for Money can't see all the details. This exchange is done over secure banking networks and we don't store or ever use it.

Will you everc from my account?

We will not auto deduct payments from your account.

What if I lose my phone?

If you lose your phone, the UPI-PIN required to authorize all transaction will not be known to third persons and hence they will not be able to use Bharat Interface for Money. In addition, please contact our customer support at your bank.